Exchange, Return & Refund Policy

At PRYDE, we want you to be satisfied with your purchase. Please review our exchange, return, and refund policy before placing your order.

1. Returns & Exchanges

Items may be returned or exchanged within 14 days of receiving your order.

To be eligible for a return or exchange:

Items must be unused, unworn, unwashed, and in their original condition.
All original tags and packaging must remain attached and intact.
Items must show no signs of use, training, sweat, stains, odors, damage, or alteration.
Proof of purchase or order number is required.

PRYDE reserves the right to reject any return or exchange that does not meet these conditions.

2. Size Exchanges

If you ordered the wrong size, you may request an exchange within 14 days of receiving your order, subject to stock availability.

Customers are responsible for the shipping cost of returning the original item and the shipping cost for sending the replacement item.

We strongly recommend checking the size guide provided on each product page before placing your order.

3. Defective or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us within 7 days of receiving your order.

Please provide:

Your order number
Photos or videos clearly showing the issue
A brief description of the problem

Once verified, PRYDE will arrange an appropriate replacement, exchange, or refund.

For confirmed defective or incorrect items, PRYDE will cover reasonable return and replacement shipping costs.

4. Non-Returnable Items & Customized Collections

The following items cannot be returned or exchanged:

Items that have been worn, used, washed, or altered
Items showing signs of training or use
Items without original tags or packaging
Gift cards
Clearance or final-sale items where clearly marked as Final Sale
Items returned after the permitted return period
Customized & Made-to-Order Products

Certain PRYDE collections or products are customized, personalized, or made to order specifically for the customer. These products are considered final sale and cannot be returned, exchanged, or refunded due to change of mind, incorrect size selection, or personal preference.

This includes, but is not limited to:

Products customized with a name, logo, text, color, or other personalized details
Made-to-order products
Special collections identified as Customized, Personalized, or Made to Order on the product page
Products manufactured or modified according to the customer's specific request

Customers are responsible for confirming all sizes, spelling, names, colors, designs, and customization details before submitting the order.

Once production or customization has started, the order cannot be changed or cancelled.

However, if a customized product arrives defective, damaged, or does not match the customization details confirmed in the order, please contact PRYDE within 7 days of receiving the item. Once verified, PRYDE will arrange an appropriate replacement, correction, or refund.

For hygiene reasons, certain products may also be non-returnable once opened or used.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Original shipping fees are non-refundable unless the return is due to an error by PRYDE or a confirmed defective product.

Please allow approximately 5–10 business days after the refund has been processed for the amount to appear in your account. Processing times may vary depending on your bank or payment provider.

6. Return Shipping

For returns or exchanges due to a change of mind, incorrect size selection, or other customer-related reasons, the customer is responsible for all return shipping costs.

PRYDE is not responsible for returned packages that are lost or damaged during transit. We recommend using a trackable shipping service.

For international returns, customers are also responsible for any applicable customs duties, taxes, or other charges associated with returning the item.

7. International Orders

Import duties, taxes, customs fees, and other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

These charges are not refundable by PRYDE.

If an international shipment is refused, unclaimed, or returned because the customer did not pay applicable customs charges, any refund will be processed only after the package has been returned to PRYDE. Any shipping, return shipping, customs, or related costs incurred may be deducted from the refund.

8. Order Cancellations

If you wish to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee cancellations or modifications once an order has been processed, packed, or shipped.

For customized, personalized, or made-to-order products, cancellation or modification is not possible once production or customization has started.

Once a standard order has been shipped, the standard return policy will apply.

9. How to Request a Return or Exchange

Before sending any product back to us, please contact PRYDE Customer Support with:

Your order number
Item(s) you wish to return or exchange
Reason for the request
Photos, if the item is defective, damaged, or incorrect

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

10. Policy Abuse

PRYDE reserves the right to refuse returns, exchanges, or refunds where there is evidence of fraud, excessive or abusive return activity, or misuse of this policy.

PRYDE

For questions regarding returns, exchanges, or refunds, please contact PRYDE Customer Support through the contact information provided on our website.